By purchasing and participating in The Financial Blind Spot Setup through Fulton Brown & Co. (“FBC”), you acknowledge and agree to the following terms and conditions.

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Scope of Services

The Financial Blind Spot Setup is a bookkeeping setup and financial organization service designed to establish or organize a bookkeeping system inside bookkeeping software.

Services may include:

• bookkeeping software setup

• chart of accounts organization

• bank/credit card connection setup

• financial organization dating back to January 2026

• transaction organization and categorization

• financial structure review

• setup recommendations related to bookkeeping organization

 

This service does NOT include:

• monthly bookkeeping services

• ongoing bookkeeping maintenance

• tax preparation

• tax filing

• audited/reviewed financial statements

• legal advice

• guaranteed tax savings

• forensic accounting

• business management services

Additional services identified outside the scope of this setup may require a separate engagement and additional fees.

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Payment Terms

Full payment is required upfront in order to secure onboarding and begin the setup process.

No work will begin until:

• payment has been received

• onboarding has been completed

• requested documentation/access has been provided

All payments are considered earned upon receipt due to immediate onboarding reservation, administrative preparation, scheduling allocation, strategic review, and operational planning associated with this engagement.

 

Refund Policy

Due to the nature of financial setup services, digital onboarding, administrative preparation, operational allocation, and strategic review, ALL PAYMENTS ARE NON-REFUNDABLE.

No refunds will be issued for:

• partially completed work

• delayed client responses

• failure to provide documentation

• change of mind

• business closure

• dissatisfaction related to outcomes outside the agreed scope

If a client becomes non-responsive for more than 14 consecutive calendar days, the project may be considered abandoned and closed without refund.

 

Chargebacks & Payment Disputes

By purchasing this service, the client agrees not to initiate chargebacks or payment disputes for services rendered, onboarding provided, administrative preparation completed, strategic review performed, or time reserved.

Clients agree to contact FBC directly regarding any concerns prior to initiating disputes with financial institutions.

Submitting payment confirms acknowledgment that:

• this is a professional financial service

• onboarding and operational work begin immediately after purchase

• time and operational capacity are reserved specifically for the client

Fraudulent chargebacks or disputes may result in:

• collection activity

• removal from future services

• legal enforcement of this agreement

• recovery of administrative, legal, and processing costs where applicable

 

Client Responsibilities

The client agrees to:

• provide accurate information

• provide requested documentation timely

• provide required software access/logins when necessary

• maintain communication throughout the process

• respond to requests for clarification when needed

Failure to provide requested items may delay completion timelines.

FBC is not responsible for delays caused by incomplete documentation, missing information, delayed responses, restricted account access, or inaccurate records provided by the client.

 

Communication Policy

Primary communication will occur through:

• client portal

• email (support@fultonbrownco.com)

• approved business communication methods

To maintain operational efficiency, excessive unscheduled calls, repeated follow-ups, or ongoing advisory conversations outside the scope of the setup are not included within this service.

 

Additional consultations, strategy discussions, cleanup services, bookkeeping maintenance, or advisory support may require separate scheduling and fees.

 

Client Portal & Documentation Requests

Clients may be required to utilize a secure client portal for:

• document uploads

• communication

• onboarding forms

• information requests

Clients are responsible for monitoring portal notifications and email communications throughout the engagement.

Failure to submit requested documentation within a reasonable timeframe may delay or pause the project.

 

Estimated Turnaround Time

Estimated completion timeframe:
14–30 business days

Timeframes vary based on:

• business complexity

• transaction volume

• responsiveness

• accuracy/completeness of records

• timeliness of document submission

Timeframes are estimates only and are not guaranteed completion dates.

 

Business Hours

Standard business hours are:

Monday–Friday
9:00 AM – 3:00 PM EST

Responses outside business hours, weekends, or holidays are not guaranteed.

 

Financial Accuracy Disclaimer

FBC relies on documentation and information provided by the client.

FBC is not responsible for inaccuracies resulting from:

• incomplete records

• omitted transactions

• restricted account access

• inaccurate client information

• undocumented business activity

Clients remain fully responsible for reviewing their financial records and maintaining supporting documentation.

 

Ongoing Services

Completion of this setup does not automatically include ongoing bookkeeping, financial management, tax preparation, or advisory services.

Separate engagements may be recommended depending on the condition and needs of the business.

 

Agreement

By purchasing this service, the client acknowledges they have read, understood, and agreed to these Terms & Conditions in full.